Run the day to day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics) Identify possible production issues, create incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams Demonstrate flexibility, navigate ambiguity,

Work on Microsoft Windows platform middleware engineering and environment support Work on CICD Continuous Integration and Continuous Delivery process and tools Day to day administration including installation, testing, tuning, upgrading and loading patches, troubleshooting server problems Provide 3rd Level Support Incident troubleshooting, analysis, and resolution for web

Configuration Management Administration of Salesforce.com Provide deployment services for GWIM Salesforce implementation Support testing activities related to CRMS and GPC releases Serve as Tier 3 support for business, helpdesk, and end users Provision changes for user configurations Configuration Management of the Salesforce environments Support for release deployments d